OfferPeel ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use our website at offerpeel.com, any related mobile web experience, and our deal-discovery, order-assist, and communication services (collectively, the "Services"). This policy is maintained by OfferPeel and should be read together with our Terms of Service and Cookie Policy.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein, unless you exercise the rights available to you under applicable law.
1. Information we collect
We collect information that is necessary to provide, improve, and secure the Services. This includes information you provide directly, information collected automatically, and information we receive from third parties.
1.1 Information you provide directly
- Account information: name, email address, mobile phone number, and password or authentication credentials used to create and access your account.
- Order and request details: cart links, screenshots, item descriptions, product preferences, delivery addresses, recipient names, phone numbers, and any other information you submit to help us fulfil an order-assist request.
- Communication records: emails, chat messages, support tickets, feedback, testimonials, and survey responses.
- Payment authorisation details: billing name, billing address, and transaction confirmation. We do not store full card numbers, CVV, UPI PIN, or net-banking passwords.
1.2 Information collected automatically
- Device and browser data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
- Usage data: pages visited, time spent, click paths, search queries, referral sources, and interactions with offers, brands, and blog content.
- Cookies and similar technologies: as described in our Cookie Policy.
1.3 Information from third parties
- Brand and merchant partners: order status, delivery updates, refund confirmations, and aggregated fulfilment data.
- Payment gateways: transaction identifiers, payment status, and limited billing information to confirm and reconcile payments.
- Analytics and fraud-prevention providers: aggregated or pseudonymised data used to improve performance and detect abuse.
2. How we use your information
We use the information we collect for the following purposes:
- To create, verify, and manage your account and to keep you signed in securely.
- To display curated offers, deals, coupons, and blog content relevant to your interests.
- To receive, review, and execute order-assist requests, including placing orders with third-party brands and delivering order confirmations or vouchers to you.
- To process payments, refunds, and chargebacks through PCI-DSS compliant payment gateways.
- To communicate with you about your account, orders, security alerts, and service updates.
- To send promotional and marketing communications where you have opted in, and to allow you to opt out at any time.
- To improve the Services, conduct analytics, test features, and diagnose technical issues.
- To detect, prevent, and investigate fraud, abuse, unauthorised access, and other harmful activity.
- To comply with applicable laws, respond to legal requests, and enforce our Terms of Service.
3. Legal basis for processing
For users in India, our processing is based on your consent, the need to perform a contract with you (such as fulfilling an order), compliance with a legal obligation, and our legitimate interests in operating, securing, and improving the Services, provided those interests are not overridden by your fundamental rights and freedoms. Where applicable law requires explicit consent for sensitive personal data or direct marketing, we will obtain that consent separately and give you the right to withdraw it at any time.
4. How we share your information
We do not sell your personal information. We share your information only with the following categories of recipients and only to the extent necessary for the purposes described above:
- Third-party brands and merchants: to the extent required to place, track, and resolve an order you have requested. These brands process your data under their own terms and privacy policies.
- Service providers: payment gateways, hosting and cloud infrastructure providers, analytics providers, customer-support tools, and fraud-prevention services. These providers are contractually bound to use data only for the services they perform for us.
- Affiliates and professional advisers: to the extent needed for corporate transactions, legal compliance, or internal operations.
- Government and legal authorities: when required by law, court order, or legal process, or when necessary to protect our rights, property, safety, or users.
- Other users: only when you choose to share information publicly, such as a testimonial or review you authorise us to display.
5. International data transfers
Your information may be stored and processed on servers operated by our backend and cloud service providers in jurisdictions outside your country of residence. Where such transfers occur, we rely on appropriate safeguards, such as standard contractual clauses and the recipient's adherence to recognised security practices, to protect your information. By using the Services, you consent to such transfers to the extent permitted by applicable law.
6. Data retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Specifically:
- Account information is retained while your account is active and for a reasonable period after closure to comply with legal and operational requirements.
- Order and transaction records are retained for at least the period required by applicable tax, accounting, and consumer-protection laws.
- Communication records are retained for the period needed to resolve support matters and disputes.
- Aggregated or anonymised analytics data may be retained indefinitely for research and improvement purposes.
7. Your rights and choices
Depending on applicable law, you may have the following rights in relation to your personal data:
- Access: request a copy of the personal information we hold about you.
- Correction: request that we update inaccurate or incomplete information.
- Erasure: request deletion of your personal information in certain circumstances, subject to legal retention requirements.
- Portability: request your information in a structured, commonly used, machine-readable format.
- Withdraw consent: withdraw consent for optional processing such as marketing communications and certain analytics.
- Object or restrict: object to or restrict processing based on legitimate interests in certain situations.
- Lodge a grievance: contact our Grievance Officer with any complaint or concern about our handling of your data.
To exercise these rights, please contact us at support@offerpeel.com. We may need to verify your identity before acting on your request.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/HTTPS.
- Secure storage and access controls for databases and server environments.
- Restricted access to personal information on a need-to-know basis for authorised personnel.
- Regular review of our security practices and monitoring for suspicious activity.
No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Cookies and similar technologies
We use cookies and similar technologies to operate the Services, remember your preferences, analyse usage, and protect against fraud. For full details, please see our Cookie Policy.
10. Children's privacy
The Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through an in-product notice. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Privacy Policy.
12. Grievance Officer
In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, any complaints, concerns, or grievances regarding the processing of your personal information may be addressed to our Grievance Officer:
Grievance Officer, OfferPeel
Email: grievance@offerpeel.com
Support: support@offerpeel.com
Phone: +91 93875 78217
We will acknowledge grievances within 48 hours of receipt and endeavour to resolve them within 30 days. If you are not satisfied with our response, you may have the right to escalate the matter to the relevant data protection or consumer authority.
13. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
OfferPeel
Email: support@offerpeel.com
Phone: +91 93875 78217
Website: offerpeel.com